A human reads every message

Before you write

Most questions already have a written answer, and reading it is faster than waiting for us:

• Camera permission, matching, skipping and coins are walked through step by step on how it works.
• Blocking, reporting and what to do about a bad match are on the safety tips page — for anything happening right now on a call, the in-call report button reaches moderation faster than email.
• The everyday questions — free boundaries, sign-up, anonymous use — get short answers on the FAQ.
• Refund questions need the receipt from your payment provider — attach it, and read the refund policy first so you know what to expect.

Write it here, send it from your own inbox

This form stores nothing — it simply opens your mail app with everything pre-filled, so the conversation stays in email where both sides can find it again.

How long a reply takes

Honest numbers, not a service-level poster. Most messages get a first human reply within a day or two; safety and moderation reports move faster because they jump the same queue the in-call report button feeds. Payment questions can take an extra day when they need a look at the payment provider's side. If a week passes with no answer, write again — inboxes are run by humans here, and humans occasionally drop a thread.

One thing support will never do: ask for your password or a verification code. Anyone asking for those is not us, no matter what the message says.